HeroesMart Privacy Policy

Effective Date: May 7, 2026

HeroesMart (“HeroesMart,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you visit www.heroesmart.com and related HeroesMart websites and services collectively referred to as the “Website.”

This Privacy Policy applies solely to information collected through the Website and related communications. By using our Website or services, you consent to the practices described in this Privacy Policy.

Please also review our Terms and Conditions, available at https://www.heroesmart.com/terms.php.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Email address
• Mailing address
• Telephone number
• Mobile phone number
• Payment and billing information
• Information submitted through contact forms, order forms, SMS opt-ins, email communications, rental agreements, or third-party reservation systems

We collect information only when necessary to provide services, process transactions, respond to inquiries, or communicate with you.

How We Use Your Information

HeroesMart may use collected information to:

• Process and fulfill orders
• Provide customer support
• Respond to inquiries and requests
• Send service-related communications
• Communicate updates, promotions, or special offers where permitted
• Improve our products, services, and Website functionality
• Provide SMS notifications and communications to users who opt in

We do not sell or rent your personal information to third parties.

SMS Communications and Mobile Privacy

By opting into HeroesMart SMS communications, you agree to receive recurring text messages regarding updates, promotions, order notifications, customer support, or other related communications.

SMS Data Collection

When subscribing to SMS communications, we may collect:

• Name
• Mobile phone number
• Email address
• Mailing address

Information may be collected through online forms, customer service interactions, rental agreements, email communications, or third-party reservation systems.

SMS Data Usage

Your information is used solely for communicating with you regarding the services and communications you have consented to receive.

SMS Message Frequency

Message frequency may vary depending on your interactions with HeroesMart.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

• STOP
• CANCEL

You may also contact us directly at:

• Phone: 1-800-990-9587
• Email: info@heroesmart.com

After opting out, you may receive one final confirmation message, and your number will be removed from our SMS list within 24 hours.

Help Instructions

For assistance, reply HELP or contact us using the information below:

• Phone: 1-800-990-9587
• Email: info@heroesmart.com
• Website: www.heroesmart.com

Mobile Information Protection

HeroesMart does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties for marketing purposes.

All sharing described in this Privacy Policy excludes mobile opt-in data and consent information. SMS opt-in information is never shared with third parties for any purpose.

Information Sharing and Disclosure

We may share information with trusted third parties only when necessary to operate our business and provide services, including:

• Payment processors
• Shipping providers
• Customer support providers
• Service partners assisting in business operations

These third parties are authorized to use personal information only as necessary to provide services on our behalf.

We may also share aggregated, non-identifiable demographic information with business partners or advertisers. This information is not linked to any personal information that identifies an individual.

Your Access to and Control Over Information

You may contact us at any time to:

• Request access to personal information we maintain about you
• Correct or update your information
• Request deletion of your information where applicable
• Opt out of future communications
• Express concerns regarding our use of your information

To exercise these rights, please contact us using the contact information provided below.

Data Security

HeroesMart implements reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Sensitive information submitted online, including payment data, is encrypted and transmitted securely using SSL/HTTPS technology. You can verify this by looking for “https” at the beginning of the webpage address.

Access to personal information is restricted to authorized personnel who require access to perform specific job responsibilities, such as billing or customer service.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Website Technologies

Our Website may use cookies and similar technologies to improve user experience, analyze traffic, and enhance Website functionality.

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

Third-Party Links

The Website may contain links to external websites not operated by HeroesMart. We are not responsible for the content, security, or privacy practices of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

Orders and Payments

When placing an order, you may be required to provide contact and payment information, including your name, shipping address, billing address, and payment details.

This information is used for billing, order fulfillment, payment processing, and customer support.

Returns and Refunds

HeroesMart’s Refund and Return Policy is available at https://www.heroesmart.com/refund.php.

Changes to This Privacy Policy

HeroesMart reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Information

Reservation of Rights

HeroesMart reserves all rights not expressly stated in this Privacy Policy.